#ServiceDesignDay Special Edition Episodes

Listen to all 3 episodes

Happy International Service Design Day!

Today, on June 1st, we are kicking off the first year of this fabulous annual holiday. It was created by the Service Design Network to promote awareness of the art of service design. We are celebrating here at the Why Service Design Thinking podcast with three mini episodes of case studies featuring some great implementation of service design.

You can actually participate as well by chiming in to the global discussions going right now with #servicedesignday. Please help me spread the love of service design by sharing these episodes with your networks today using #servicedesignday.

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#ServiceDesignDay Special Episodes

Raj Singh, founder of Go Moment, talks about creating Ivy, an Artificial Intelligence tool that provides automated text message-based customer service at hotels. Service businesses of all types can learn from the insights and successes of Ivy.

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Tatiana El-Khouri and Olivia Lucas, talk about Gobe, an app that connects nonprofits to volunteers. Through the design process, they participated in a co-creation exercise that helped solve some of their design challenges.

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Nathan Lucy and Jessica Tungesvik of XWorx agency share a case study about transforming a new business from a digital product into an in-demand service. They discuss the importance of designing for a specific customer.